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Stripe
Stripe provides a set of programmable APIs and tools to let you facilitate payments and pay out sellers globally. From verifying your sellers' identities to routing payments, Stripe makes it easy for platforms and marketplaces to manage their payments while staying compliant.
Stripe refund policies
When there are sufficient funds in your Stripe account, refunds are submitted to the customer's bank immediately and can take 5-10 business days to appear in their account. If there are insufficient funds, the refund will be pending until the balance is positive. In some cases, refunds may be processed as reversals, where the original payment disappears from the account statement and the balance reflects as if the charge never occurred.
PayPal
PayPal works as an intermediary between you and a bank. A user adds a bank account or credit/debit card to the PayPal system, and whenever they're making an online payment, they can select which account to debit. All transactions are processed through PayPal, instead of your bank.
PayPal refund policies
The default refund period is 180 days from the transaction date. If you refund a payment for goods or services, there are no fees to process the refund, but the fees you originally paid as the seller are not returned to you. The amount of the refunded payment will be deducted from your PayPal account.
Comgate
Comgate has a payment institution license from the Czech National Bank. Under the supervision of the Czech National Bank, we meet strict rules for handling personal information. We only mediate the payment, while the payer enters their credit card number in a secure third-party (bank) interface.
Card payments
Card payment is the most common payment method. Comgate payment gateway supports Visa, Visa Electron, Mastercard and Maestro cards.
Apple Pay and Google Pay
Apple Pay and Google Pay are tools to facitiate card payments. Payment itself is performed like a regular payment using a card saved in Apple Wallet or Google Wallet service. Learn more about Apple Pay and Google Pay.
Comgate, a.s.
Gočárova třída 1754 / 48b, Hradec Králové
E-mail: platby-podpora@comgate.cz
Tel: +420 228 224 267
Comgate refund policy
Refunds are always made using the original payment method. If the customer has paid by card, the refund is made to the same card used for the original payment. If he/she has used a bank transfer, we refund the money back to the account from which he/she paid.