General terms and conditions

1. General provisions

The following business and complaint conditions regulate the rights and obligations of the contracting parties, which result from the purchase contract concluded between the seller: ABYX s. r. o., IČO: 43 914 659, Jasovská 33, Bratislava 851 07, registered in the Commercial Register of the Municipal Court Bratislava III, section: s.r.o., insert number: 50024/B (hereinafter referred to as "the seller") and the buyer. The subject of this contract is the purchase and sale of goods on the seller's e-commerce website.

Contact details of the seller:

The company ABYX s. r. o., IČO: 43 914 659, Jasovská 33, Bratislava 851 07, registered in the Commercial Register of the City Court Bratislava III, section: s.r.o., insert number: 50024/B.

VAT number: 2022517376

VAT number: SK2022517376

Business: Žihárec 46, Žihárec 925 83

Phone: +421948601768

Email: info@resincourses.com

Supervisory authority:

Slovak Trade Inspection (SOI)

SOI Inspectorate for the Bratislava region

Bajkalská 21/A, PO BOX no. 5, 820 07 Bratislava

Department of Supervision

ba@soi.sk

tel. no. 02/58 27 21 72, 02/58 27 21 04

fax no. 02/58 27 21 70

http://www.soi.sk

http://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi

1.1. These commercial and complaint terms and conditions in the version valid on the day of the conclusion of the purchase contract are an integral part of the purchase contract. In the case of concluding a purchase contract in written form, in which the agreed terms differ from these commercial and complaint conditions, the provisions of the purchase contract will take precedence over these commercial and complaint conditions. The newly agreed terms and conditions must not be in conflict with other legal regulations (shortening the period for returning goods, warranty period, etc.)

1.2. For the purposes of these terms and conditions of sales and complaints, a supplementary contract is understood as a contract in which the buyer acquires goods or is provided with a service that is related to the subject of the given purchase contract, as long as the goods are delivered or the service is provided by the seller or a third party based on their agreement.

1.3. The displayed purchase price for goods on any e-commerce website that is operated by the seller also includes value added tax in the amount determined according to the current legislation of the Slovak Republic. It does not include the price for shipping goods or other optional services. All sales and other promotions are valid until stocks last, unless otherwise stated for the given item.

1.4. The seller has the right to adjust the selling price of the goods, which is listed on the e-commerce website, in the seller's business at any time. Such a change does not apply to purchase contracts concluded before the price change, regardless of the fact that the goods have not yet been delivered.

2. Method of concluding the purchase contract

2.1. The purchase contract is concluded on the basis of a proposal sent by the buyer to the seller in the form of a completed and sent form via the website of the seller, to whom he sent the proposal for its conclusion. The subject of the contract is the transfer of the ownership right to the goods marked by the buyer for the purchase price and under the conditions specified in this order (hereinafter referred to as the "order").

2.2. After sending the order, an automatically generated message about the receipt of the order will be sent to the e-mail address in the electronic system of the seller (hereinafter referred to as "order delivery confirmation"). If necessary, it is possible that all additional information regarding the buyer's order can be sent to the e-mail address of the buyer.

2.3. Purchase of goods

2.3.1. The confirmation of delivery of the order contains information that the order has been delivered to the seller, but it is not an acceptance of the proposal to conclude a purchase contract.

2.3.2. Subsequently, information will be sent to the buyer's e-mail address, which contains a notification about whether the buyer's order has been accepted (hereinafter referred to as "order acceptance"). The content of the order acceptance is the name and specification of the goods, the sale of which is the subject of the purchase contract, data on the price of the goods and/or other services, information on the probable delivery time of the goods, the name and data on the place where the goods are to be delivered and data on the conditions, method the price and date of transportation of the goods to the agreed place of delivery for the buyer, further information about the seller, such as business name, registered office, ID number, etc. The notification may also contain other necessary data.

2.4. Purchase of digital goods

2.4.1. The delivery confirmation contains information that we are selling the delivered order, and is an acceptance of the proposal to conclude a purchase contract (hereinafter referred to as "order acceptance").

2.4.2. Acceptance of the order contains information on the name and specification of the goods, the sale of which is the subject of the purchase contract, further data on the price of the goods and/or other services, information on the estimated delivery time of the goods, the name and data on the place where the goods are to be delivered and data on the possible the price, conditions, method and date of transportation of the goods to the agreed place of delivery of the goods for the buyer, information about the seller (business name, registered office, ID number, registration number in the commercial register, etc.), possibly other necessary information.

2.5. The purchase contract is concluded upon delivery of the order acceptance in electronic or written form.

2.6. Before sending the order, the seller informed the buyer in a clear, unequivocal, comprehensible and unmistakable way about pre-contractual information regarding claims, payment, business, transport and other conditions by:

1. informed about the main characteristics of the goods or the nature of the service to the extent appropriate to the used means of communication and the goods or service on the relevant catalog page of the seller's e-commerce,
2. informed about the seller's business name and address on the relevant subpage of the seller's e-commerce and in Art. 1 of these business and complaint conditions, which are located on the relevant subpage of the seller's electronic store,
3. about the seller's phone number and about other data that are important for the buyer's contact with the seller, especially his e-mail address and fax number, if he has informed them on the relevant subpage of the seller's e-commerce and in Art. 1 of these business and complaint conditions, which are located on the relevant subpage of the seller's electronic store,
4. the address of the seller, where the buyer can make a claim for goods or services, file a complaint or other initiative, was informed in art. 1 of these business and complaint conditions, which are located on the relevant subpage of the seller's electronic store,
5. on the total price of the goods or services, including value added tax and all other taxes, or if, due to the nature of the goods or services, the price cannot reasonably be determined in advance, the way in which it is calculated, as well as the costs of transport, delivery, postage and other costs and charges , or, if these costs and fees cannot be determined in advance, the fact that the buyer will be obliged to pay them is reported on the relevant catalog page of the seller's electronic store,
6. about the terms of payment, terms of delivery, the period by which the seller undertakes to deliver the goods or provide the service, about the information on the procedures for applying and processing claims, complaints and suggestions of the buyer in the relevant articles of these terms and conditions of business and complaints, which are located on the relevant sub-page the seller's electronic store,
7. information about the buyer's right to withdraw from the purchase contract, the conditions, time limit and procedure for exercising the right to withdraw from the contract were reported in art. 10 of these commercial and advertising conditions, which are located on the relevant subpage of the seller's e-commerce,
8. the provision of a form for withdrawal from the purchase contract was informed in art. 10 and in these commercial and advertising conditions, which are located on the relevant subpage of the seller's electronic store; provided a complete withdrawal form at the same time from the purchase contract in the annex to the commercial and advertising conditions, which are located on the relevant subpage of the seller's e-commerce
9. on the information that if he withdraws from the purchase contract, he will bear the costs of returning the goods to the seller according to § 10 par. 3 of Act No. 102/2014 Coll. on consumer protection when selling goods or providing services on the basis of a contract concluded at a distance or a contract concluded outside the seller's premises and on the amendment of certain laws (hereinafter referred to as the "Consumer Protection in Distance Selling Act"), and if he withdraws from the purchase contract the cost of delivering the goods, which due to their information cannot be returned via post. 10 of these commercial and advertising conditions, which are located on the relevant subpage of the seller's e-commerce,
10. on the buyer's obligation to pay the seller the price for the actually provided performance according to § 10 par. 5 of the Act on the Protection of Consumers in Distance Selling, if it comes from a contract for services after giving the seller explicit consent according to § 4 par. 6 of the Act on Consumer Protection in Distance Selling informed in Art. 10 of these commercial and advertising conditions, which are located on the relevant subpage of the seller's e-commerce,
11. the circumstances under which they lose the right to withdraw from the contract were reported in art. 10 of these commercial and advertising conditions, which are located on the relevant subpage of the seller's e-commerce,
12. on instruction on the seller's responsibility for defects in goods or services according to sec. § 622 and 623 of the Civil Code informed in Art. 8 of these business and complaint conditions, which are located on the relevant subpage of the seller's electronic store,
13. on the existence and details of the warranty provided by the manufacturer or the seller according to stricter principles than established by sec. § 502 of the Civil Code, if the manufacturer or seller provides it, as well as information on the existence and conditions of assistance and services provided to the buyer after the sale of goods or the provision of services, if such assistance is provided, is provided on the relevant catalog page of the seller's electronic store and Art. 9 of these business and complaint conditions, which are located on the relevant subpage of the seller's electronic store,
14. about the existence of relevant codes of conduct, which the seller has undertaken to comply with, and about the way in which the buyer can familiarize himself with them or obtain their wording, on the relevant catalog page of the seller's e-commerce,
15. about the duration of the contract, if it is a fixed-term contract; if it is a contract concluded for an indefinite period or if it is a contract in which its validity is automatically extended, information on the terms of termination of the contract is also provided on the relevant catalog page of the seller's electronic store and in these terms and conditions of business and complaints, which are located on the relevant sub-page of the electronic store seller's store,
16. about the minimum duration of the buyer's obligations resulting from the purchase contract, if the purchase contract implies such an obligation for the buyer, he informed on the relevant catalog page of the seller's e-shop and in these business and complaint conditions, which are located on the relevant sub-page of the seller's e-shop,
17. about the buyer's obligation to pay an advance or provide other financial security at the seller's request and about the conditions that apply to its provision, if the purchase contract results in such an obligation for the buyer, he informed on the relevant catalog page of the seller's electronic store and in these terms and conditions of business and complaints, which are placed on the relevant subpage of the seller's e-commerce,
18. about the functionality, including the applicable technical protection measures to secure the electronic content, if appropriate, informed on the relevant catalog page of the seller's e-shop and in these business and complaint conditions, which are located on the relevant sub-page of the seller's e-shop,
19. about the compatibility of electronic content with hardware and software, which the seller knows about or it is reasonable to expect that he knows about them, if appropriate, he informed on the relevant catalog page of the seller's e-shop and in these business and complaint conditions, which are located on the relevant sub-page of the e-shop seller,
20. about the possibility and conditions of resolving the dispute out of court through the system of alternative dispute resolution, if the seller has committed to using this system, he has informed on the relevant catalog page of the seller's e-shop and in these business and complaint conditions, which are located on the relevant sub-page of the seller's e-shop,
21. about the necessary actions to conclude a purchase contract by describing these necessary actions in these business and complaint conditions, which are located on the relevant subpage of the seller's e-commerce,
22. about the fact that the purchase contract will be stored in electronic form with the seller and is available to the buyer after the buyer requests it in writing, informed on the relevant catalog page of the seller's electronic store and in these business and complaint conditions, which are located on the relevant subpage of the seller's electronic store ,
23. about the fact that the language offered for concluding the contract is Slovak on the relevant catalog page of the seller's e-shop and in these business and complaint conditions, which are located on the relevant sub-page of the seller's e-shop.

2.7. If the seller has not fulfilled his information obligation according to point 2.6. letter e) of these business and complaint conditions, the buyer is not obliged to pay these additional costs or fees.

3. Rights and obligations of the seller

3.1. The seller is obliged to:

a) in the case of confirmation of the order in the form of acceptance, the seller is obliged to deliver the goods to the buyer in the agreed quantity, term, and quality, and to package and ensure transportation in a manner necessary for its preservation and protection,

b) ensure that the delivered goods comply with the applicable legal regulations of the Slovak Republic,

c) send a confirmation of the conclusion of the purchase contract on a permanent medium, such as e-mail. The confirmation must be sent without delay and must contain all the information listed in 2.6. including the form for withdrawing from the purchase contract.

d) together with the goods, hand over to the buyer in electronic or written form at the latest all necessary documents for taking over and using the purchased goods, as well as other documents that are prescribed by the applicable legal regulations of the Slovak Republic, such as instructions in the Slovak language, delivery note, warranty card and tax document.

3.2. The seller has the right to proper and timely payment of the purchase price by the buyer for the delivered goods.

3.3. In case of unavailability of the goods or sold out of stocks, the seller is not able to deliver the goods to the buyer within the period agreed in the purchase contract, determined by these commercial and complaint conditions or for the agreed purchase price, it is the seller's obligation to offer the buyer a substitute performance, or the possibility of withdrawing from the purchase contract for the buyer (order cancellation). Withdrawal from the purchase contract or cancellation of the order is possible by sending an e-mail to the buyer. In the case of payment of the purchase price by the buyer or part of it, it is the seller's obligation to return all payments and therefore the already paid purchase price or part of it, including the costs of transport, delivery and postage and other costs and fees within 14 days from the date of delivery of the e-mail withdrawal from the purchase contract or cancellation of the order to the buyer on the account designated by him, unless the parties agree otherwise. In the case of payment of the purchase price by the buyer or part of it, the seller is obliged to return the already paid purchase price or part of it within 14 days from the date of delivery of the withdrawal from the purchase contract to the buyer.

4. Rights and obligations of the buyer

4.1. The seller notified the buyer of the obligation to pay the purchase price. This obligation is part of the order.

4.2. Buyer's rights: The buyer has the right to deliver the goods in the quantity, quality, date and place agreed by the contracting parties.

4.3. Obligations of the buyer:

a) pay the agreed purchase price to the seller within the agreed due date, including costs for delivery of the ordered goods,

b) take over the goods that were ordered and delivered

c) in the delivery note, confirm receipt of the goods with your signature or the signature of a person authorized by him.

5. Delivery and payment conditions

5.1. In the case of goods on the website of everyone's e-commerce, the usual availability of the goods is indicated along with the date of its dispatch.

5.2. is obliged to provide the item to the buyer, no later than 30 days from the date of conclusion of the purchase contract, unless we agree otherwise in the purchase contract. If it has not fulfilled its obligation, it can fulfill this requirement in order to bring the matter into compliance within a reasonable period of time. If the item is not delivered even within this reasonable period, he is entitled to withdraw from the contract.

5.3. is entitled to ask to agree on the acceptance of the goods even before the preliminary deadline for the delivery of the goods in the purchase contract.

5.4. The obligation is to take over the goods at the agreed place, according to the purchase contract or in a way before the delivery of the goods (hereinafter referred to as "place"). is obliged to take over the goods within the time frame that is possible, or his representative, authorized to deliver the goods and conclude an agreement in the purchase contract or in another way in the time before the delivery of the goods (only "Time").

5.5. If the offer is to deliver the goods to the buyer at the place and within the time frame, he is obliged to take over the goods in person or to secure the goods by a fully functional person. is obliged to sign the protocol on the payment of the purchase price, on the delivery and handover of the goods. It is the duty of the third party authorized to take over the goods to supply a copy of the order acceptance. The moment the goods are delivered to the buyer, the goods are considered delivered. By delivery of the goods to the buyer, you mean delivery of the goods to the place, his acceptance of the goods from the goods or by a third party by a fully functional purchase and signing of the protocol on payment of the purchase price and delivery of the handover of the goods from the goods or by a third party performed by the buyer.

5.6. The buyer can check the contents of the shipment, the packaging of the goods and the goods immediately after delivery in the presence of a representative of the seller, for example a courier. If a defect in the goods is detected, it is the duty of the seller's representative to allow the buyer to make a record of the nature and extent of the defect in the goods, the correctness of which will be confirmed by the seller's representative. With the record made in this way, delivered to the seller, the buyer can refuse to accept the delivered goods with a defect or confirm the delivery of the goods with a defect, and subsequently in accordance with Art. 8 of these terms and conditions of business and claims, to apply for a claim for product defects with the seller or a person designated by him. If the buyer refuses to take delivery of the delivered goods with defects, the seller bears all costs incurred for returning the goods to the seller.

5.7. In the event of non-delivery of the goods by the seller, the buyer is entitled within the period specified in point 5.2. of these terms and conditions to withdraw from the purchase contract, and the seller is obliged to return the already paid purchase price or part of it to the buyer within 14 days from the moment of delivery of the withdrawal from the purchase contract. Funds will be transferred to a bank account designated by the buyer.

6. Purchase price

6.1. The purchase price for the goods, which was agreed upon in the purchase contract between the buyer and the seller, is stated in the order acceptance (hereinafter referred to as the "purchase price"). In the event that the purchase price indicated in the order delivery confirmation is higher than the price for identical goods indicated in the e-commerce offer at the time the order is sent to the buyer, the seller will deliver to the buyer an electronic message with information on the offer of a new purchase price in a different amount, which is considered the seller's proposal for the conclusion of a new purchase contract, which must be explicitly confirmed by the buyer by e-mail or in writing in order for the purchase contract to be validly concluded.

6.2. The buyer is obliged to pay the seller the purchase price, including the cost of delivery of the goods, by payment card or by cashless transfer to the seller's account, indicated in the order acceptance or on the seller's website at the time before taking over the goods.

6.3. When paying the purchase price by non-cash transfer to the seller's account, the moment when the entire purchase price was credited to the seller's account is considered the day of payment.

6.4. The buyer's obligation is to pay the seller the purchase price for the agreed goods within the time limit according to the purchase contract, but at the latest upon taking over the goods.

6.5. The Seller is entitled to refuse delivery of the goods to the Buyer, if the Buyer does not pay the Seller the entire purchase price by the time the goods are delivered to the Location and the contracting parties have not agreed to pay the purchase price for the goods in installments.

6.6. Related costs ( tax , duties ) are not included in the purchase price, and the seller is not obliged to provide these services to the buyer.

As a buyer outside the European Union, you should be aware of possible:

       • Delayed customs checks.

       • Import duties and taxes to be paid by the buyer.

7. Acquisition of ownership and passing of the risk of damage to the goods

7.1. The buyer acquires ownership of the goods only after full payment of the purchase price for the goods.

7.2. The moment the goods are taken over by the buyer or a third person authorized by the buyer from the seller or his representative, who is authorized to deliver the goods, or if he does not do so in time, then at the time when the seller allows the buyer to handle the goods and the buyer does not take over the goods, the risk of damage to the goods passes to him.

8. Complaints procedure (warranty, liability for defects, complaints)

8.1. The buyer has the right to have the defect removed free of charge, in a timely and proper manner, in respect of a defect in the goods that can be removed. It is the seller's duty to remove the defect without undue delay.

8.2. Instead of removing the defect, the buyer can demand the replacement of the goods, or if the defect concerns only a certain part of the goods, the replacement of this part, unless the seller incurs disproportionate costs due to the price of the goods or the severity of the defect.

8.3. The seller can always exchange defective goods for goods without defects, as long as this does not cause serious difficulties for the buyer.

8.4. If it is a defect in the goods that cannot be removed and which prevents the goods from being properly used as a defect-free item, the buyer has the right to exchange the goods or withdraw from the purchase contract. The same rights belong to the buyer if the defects can be removed, but if the buyer cannot properly use the goods due to the reappearance of the defect after repair or due to a larger number of defects.

8.5. In case of other irreparable defects, the buyer has the right to a reasonable discount from the price of the goods.

8.6. The seller informed the buyer about his rights, which follow from paragraph § 622 of the Civil Code (items 8.1. to 8.3. of these commercial and complaint conditions) and the rights that arise from section § 623 of the Civil Code (points 8.4 to 8.5 of these terms and conditions of business and complaints) by placing these terms and conditions of business and complaints on the relevant subpage of the seller's electronic store and the buyer had the opportunity to read them before sending the order.

8.7. The buyer is obliged to submit a claim to the seller or a designated person. The seller is responsible for product defects in accordance with the applicable legislation of the Slovak Republic. The seller will provide the buyer with information about service points and designated persons for warranty and post-warranty service on the back of the warranty card or upon request by phone or e-mail.

8.8. The handling of complaints is subject to the valid complaint procedure of the seller, i.e. article. 8. of these business and complaint conditions. The buyer was properly familiarized with the complaint procedure and informed about the conditions and method of complaining about the goods, including information on where the complaint can be made, and about the performance of warranty repairs in accordance with section § 18 par. 1 of Act no. 250/2007 Z . from. on consumer protection and on the amendment of Act of the Slovak National Council No. 372/1990 Coll. on offenses as amended (hereinafter referred to as "the Act") at the time before the conclusion of the purchase contract, by placing these terms and conditions on the relevant subpage of the seller's electronic store and the buyer had the opportunity to read them before sending the order.

8.9. Goods purchased by the buyer from the seller in the form of an electronic store on the website of the seller's electronic store are subject to the complaint procedure.

8.10. As for defects, for which is responsible the supplier, the warranty applies to it and it was purchased within the seller, it has the right to offer guarantees for defects in the goods.

8.11. If the goods met the defects, they could be used in operational sales in accordance with sec. § 18 par. 2 of the Act by delivering the goods to the seller's establishment and delivering to the seller an expression of interest in his right according to points 8.1. until 8.5. of these commercial and advertising terms and conditions (hereinafter referred to as the "Advertising Application Notice"), e.g. in the form of a filled-in form for applying advertisements, which is located on the relevant subpage of the seller's electronic store. recommends insuring the goods when sending them for a claim. It does not accept cash on delivery shipments. is obliged to truthfully fulfill all the required information in the Notice of claim application, in particular to indicate exactly the type and extent of the defect in the goods; at the same time, it adds which of its rights arising from sec. § 622 and 633 of the Civil Code applies. the authorized person has the right to use the complaint also with the person authorized to modify the goods for the exercise of warranty rights (hereinafter referred to as the "designated person"). The list of persons is given in the list or we buy him a guaranteed shipment at his request.

8.12. The complaint procedure regarding the goods that can be delivered to the seller begins on the day when all the following conditions are fulfilled cumulatively:

a) delivery of the notice of claim application to the buyer, seller

b) delivery of the claimed goods from the buyer to the seller or a designated person

c) delivery of access codes, passwords, etc. to the claimed goods to the seller, if this data is necessary for the proper processing of the claim

8.13. If the subject of the complaint is goods that cannot objectively be delivered to the seller or that are firmly embedded, the buyer is, in addition to fulfilling the conditions according to points 8.12 letter a) and c) of these complaint and business conditions are obliged to provide all the necessary cooperation for the inspection of the claimed goods by the seller or a third party designated by the seller. Complaint proceedings regarding goods that cannot objectively be delivered to the seller or that are firmly embedded begin on the day when the goods were inspected according to the first sentence. However, if the seller or a third party designated by him, despite the necessary cooperation provided by the buyer, does not ensure that the inspection is carried out within a reasonable period of time, but no later than within 10 days from the delivery of the Notice of Claim to the Seller, the claim procedure begins on the day of delivery of the Notice of Claim to the Seller.

8.14. The seller or a designated person will issue a confirmation of the application of the goods complaint to the buyer in a suitable form chosen by the seller, e.g. in the form of an e-mail or in writing, in which he is obliged to accurately indicate the claimed defects of the goods and once again instructs the consumer about his rights arising from point 8.1. until 8.3. these commercial and complaint terms and conditions (section § 622 of the Civil Code) and the rights arising from point 8.4. until 8.5. these business and complaint conditions (art. § 623 of the Civil Code). If the claim is made via means of remote communication, the seller is obliged to deliver the confirmation of the claim to the buyer immediately; if it is not possible to deliver the confirmation immediately, it must be delivered without unnecessary delay, but at the latest together with a document on the processing of the claim; confirmation of the application of the claim does not need to be delivered if the buyer has the opportunity to demonstrate the application of the claim in another way.

8.15. The buyer is entitled to decide which of his rights in accordance with section § 622 and para. § 623 of the Civil Code is applied and at the same time he is obliged to immediately deliver information about his decision to the seller. On the basis of the buyer's decision, which of its rights in accordance with section § 622 and para. § 623 of the Civil Code is applied by the seller or a designated person obliged to determine the method of handling the complaint according to section § 2 letter m) of the Act immediately, in more complex cases within 3 days from the start of the complaint procedure, in justified cases, especially if a complex technical evaluation of the condition of the goods is required no later than 30 days from the date of delivery of the claimed goods. After determining the method of handling the complaint, the seller or the designated person will handle the complaint immediately, in justified cases the complaint can also be handled later. However, the processing of the claim must not take longer than 30 days from the date of application of the claim. If the subject of the complaint is taken over by the seller on a later day than the day of application of the complaint, the deadlines for processing the complaint according to this paragraph start from the day the subject of the complaint is taken over by the seller; however, at the latest from the moment when the seller makes it impossible or prevents taking over the object of the complaint. After the expiry of the deadline for processing the complaint, the consumer has the right to withdraw from the contract or has the right to exchange the product for a new product.

8.16. If the buyer made a complaint about the goods within the first 12 months from the conclusion of the purchase contract, the seller can handle the complaint by rejecting it only on the basis of an expert opinion or an opinion issued by an authorized, notified or accredited person or the opinion of a designated person (hereinafter referred to as "expert assessment of the goods"). Regardless of the result of the expert assessment, the seller cannot require the buyer to pay the costs of the expert assessment of the goods or other costs related to the expert assessment of the goods.

8.17. If the buyer made a complaint about the product after 12 months from the conclusion of the purchase contract and the seller rejected it, the person who handled the complaint is obliged to indicate in the complaint handling document to whom the buyer can send the goods for expert assessment. If the buyer sends the goods for expert assessment to the specified person specified in the claim document, the costs of the expert assessment of the goods, as well as all other related costs, are borne by the seller, regardless of the result of the expert assessment. If the buyer proves the seller's responsibility for the claimed defect in the goods through a professional assessment, he can apply the claim again; the warranty period does not expire during the expert assessment of the goods. The seller is obliged to reimburse the buyer within 14 days from the date of the renewed claim all costs incurred for the expert assessment of the goods, as well as all related costs incurred purposefully. A renewed claim cannot be rejected.

8.18. The buyer does not have the right to exercise the right of liability for defects of which he was informed by the seller at the time of concluding the contract, or of which, taking into account the circumstances under which the purchase contract was concluded, he must have known.

8.19. The seller reserves the right to replace defective goods with other faultless goods with the same or better technical parameters, if this does not cause serious difficulties for the buyer.

8.20. The seller is not responsible for product defects:

1. if the buyer did not exercise his right regarding the seller's responsibility for the defect of the goods by the end of the warranty period of the goods,
2. if the defect of the goods is mechanical damage to the goods caused by the buyer,
3. if the defect of the goods was caused by the use of the goods in conditions that do not correspond in terms of intensity, humidity, chemical and mechanical effects to the natural environment of the goods,
4. if the defect of the goods was caused by unprofessional handling, service, or neglect of the care of the goods,
5. if the defect of the goods was caused by damage to the goods due to excessive loading, or use in violation of the conditions stated in the documentation or the general principles of the usual use of the goods,
6. if the defect in the goods was caused by damage to the goods due to unavoidable and/or unforeseeable events,
7. if the defect in the goods was caused by damage to the goods by accidental damage and accidental deterioration,
8. if the defect of the goods was caused by unprofessional intervention, damage by water, fire, static or atmospheric electricity or other force majeure,
9. if the defect in the goods was caused by an unauthorized person interfering with the goods.

8.21. The obligation of the seller is to handle the complaint and end the complaint procedure in one of the following ways:

a) by exchanging goods,

b) by returning the purchase price of the goods,

c) by handing over repaired goods,

d) by paying a reasonable discount on the price of the goods,

e) in written form intended for taking over the necessary performance,

f) justified rejection of the goods claim.

8.22. is obliged to issue a written document to the buyer about the method of determining the processing of the claim and the processing of the claim within 3 days at the latest from the day of the application of the claim in person, through a postal service provider or courier or delivery service. The final result of the processing of the claim will need to be processed by telephone or e-mail first after the conclusion of the claim and at the same time it will be together with the goods, or proof of processing of the complaint delivered by e-mail.

8.23. The warranty period is 24 months from the date of delivery of the goods, unless a different warranty period is specified.The guarantee for silicone molds is 30 uses (casting).  Sent sports nutrition products, food in gift baskets and animal feed only have a minimum of months before the expiration date, in the case of a shorter expiration period, the buyer contacts the orderer or by e-mail and the shipment is sent only with the consent of the buyer.

8.24. In the case of warranty repair of goods, the warranty period is extended by the time during which the goods could continue to operate.

8.25. In the case of exchanging goods for new ones, the warranty period starts again from the receipt of the new goods, but only for the new goods. In the case of a new import, he will receive the goods, on which the information about the exchange of goods will be indicated, and the compensation for the goods on the basis of the purchase contract and this claim document.

8.26. In the case of a removable defect, the claim will be handled according to the buyer's decision according to point 8.15. of these complaint and business conditions in the following manner:

a) the seller replaces the defective goods or

b) the seller ensures the removal of the defect

8.27. With regard to a defect that can be removed and the buyer does not determine without delay according to point 8.15. of these complaint and business conditions, how the complaint should be processed, the seller will resolve the complaint by removing the defect.

8.28. If it is a defect that cannot be removed, or one defect that can be removed multiple times, or a larger number of different removable defects that prevent the goods from being properly used as without defects, the seller will, depending on the buyer's decision according to point 8.15. of these complaint and business conditions, a complaint in the following way:

by exchanging goods for other functional goods with the same or better technical parameters, or

in the event that the seller is unable to exchange the goods for another, he will handle the claim by returning the purchase price for the goods.

8.29. In the case of an irremovable defect or a removable defect that has been repeated several times, or regarding a larger number of different removable defects that prevent the proper use of the goods as without defects and the buyer does not immediately determine according to point 8.15. of these complaint and business conditions, how the complaint should be processed, the seller will resolve the complaint by exchanging the goods for other functional goods with the same or better technical parameters.

8.30. Complaint handling applies only to defects listed in the Notice of claim and in the confirmation of claim of the goods according to point 8.14. these complaint and business terms and conditions.

8.31. For the purposes of the complaint, the occurrence of one removable defect more than twice is considered to be a repeatedly removable defect.

8.32. For the purposes of the complaint, the occurrence of more than three different removable defects at the same time is considered a larger number of different removable defects.

8.33. The buyer is entitled to claim a defect in the goods after he has exercised his right and asked the seller to remove the defect in the goods according to point 8.1. of these complaint and business terms and conditions, and regardless of the outcome of the complaint, he is no longer entitled to apply for a complaint repeatedly for the same unique defect (not a defect of the same type).

8.34. The provisions of Art. 8 of these complaint and business conditions do not expressly apply to entities that do not meet the definition of consumer specified in section § 2 letter a) of Article 102/2014.

9. Personal data and their protection

1. The contracting parties have agreed that the buyer, if he is a natural person, is obliged to notify the seller in the order of his name and surname, address of permanent residence including zip code, telephone number and email address.
2. The contracting parties have agreed that the buyer, if he is a legal entity, is obliged to notify the seller in the order of his business name, registered office address including zip code, social security number, telephone number and email address.
3. The buyer can check and change the provided personal data at any time, as well as cancel his registration after logging in on the e-commerce website in the "My profile" section.
4. The seller hereby informs the buyer that pursuant to Act no. 18/2018 Coll. on the Protection of Personal Data and on Amendments and Supplements to Certain Acts as amended (hereinafter referred to as "ZnOOÚ") the seller as an operator will process the buyer's personal data in the process of concluding a purchase contract without his consent as the person concerned, since the processing of the buyer's personal data will be carried out by the seller in pre-contractual relations with the buyer and the processing of the buyer's personal data is necessary for the performance of the purchase contract, in which the buyer is one of the contractual parties.
5. By ticking the relevant box before sending the order, the buyer can express his consent in terms of ZnOOÚ for the seller to process and store his personal data, especially those listed above and/or which are necessary for the seller's activities related to sending information about new products, discounts and promotions on the offered goods and processed them in all its information systems, related to sending information about new products, discounts and promotions on the offered goods.
6. The seller undertakes to handle and dispose of the buyer's personal data in accordance with the applicable legal regulations of the Slovak Republic.
7. The seller declares that, in accordance with ZnOOÚ, personal data will be obtained exclusively for the purpose stated in these business and complaint conditions.
8. The seller declares that, in accordance with ZnOOÚ, he will obtain personal data for purposes other than those specified in these commercial and complaint terms and conditions and will ensure that personal data is processed and used exclusively in a manner that corresponds to the purpose for which it was collected and that it will not associate with personal data that was obtained for other purposes.
9. The buyer grants the seller consent according to point 9.5. these complaint and business conditions for a certain period of time until the purpose of processing the buyer's personal data is fulfilled. After fulfilling the purpose of the processing, the seller shall immediately dispose of the buyer's personal data. The buyer can withdraw consent to the processing of personal data at any time in writing. The consent expires within 1 month from the delivery of the revocation of consent by the buyer to the seller.
10. Before sending the order, the buyer will be asked to confirm by checking the box before sending the order that the seller has notified him in a sufficient, understandable and unmistakable way:
11. your identification data, which are listed in Art. 1. these business and complaint terms and conditions,
12. identification data of the third party, which is the company that will deliver the ordered goods to the buyer in such a way that these data are indicated in the acceptance,
13. the purpose of processing personal data, which is the conclusion of a purchase contract between the seller and the buyer,
14. that it will process the personal data of the buyer in the scope of first and last name, address of permanent residence including zip code, telephone number and e-mail address, if the buyer is a natural person and in the scope of business name, registered office address including zip code, social security number, telephone number and e-mail address if the buyer is a legal entity a person
15. that the buyer is obliged to provide the required personal data,
16. The seller declares that he will process personal data in accordance with good morals and will act in a way that does not contradict ZnOOÚ or other generally binding legal regulations and will not circumvent them. The seller declares that the consent of the person concerned will not be forced or conditioned by the threat of rejection of the contractual relationship, service, goods or obligation established for the seller.
17. The buyer has the right to demand from the seller based on a written request

 - confirmation of whether or not personal data about his person are being processed,

 - the purpose of personal data processing,

 - in a generally comprehensible form, information about the processing of your personal data in the information system and its status to the extent:

 - identification data of the seller and the seller's representative, if appointed,

 - identification data of the intermediary; this does not apply if the seller does not proceed in accordance with § 34 ZnOOÚ when obtaining personal data,

 - in a generally comprehensible form, precise information about the source from which he obtained his personal data for processing,

 - in a generally comprehensible form, a copy of his personal data that is the subject of processing,

 - additional information, which, taking into account all the circumstances and conditions of personal data processing, is necessary for the buyer to guarantee its rights and interests protected by law, in particular

 - instruction on the voluntariness or obligation to provide the required personal data; if the seller obtains the buyer's personal data on the basis of the buyer's consent according to ZnOOÚ, he also informs the buyer of the validity period of the consent, and if the buyer's obligation to provide personal data results from a directly enforceable legally binding act of the European Union, an international treaty to which the Slovak Republic is bound, or a law, the seller informs the buyer of the legal basis that imposes this obligation on the buyer, and informs the buyer of the consequences of refusing to provide personal data,

 - information about third parties, if it is assumed or obvious that personal data will be provided to them,

 - range of recipients, if it is assumed or obvious that personal data will be made available to them,

 - form of publication, if personal data is to be published,

 - third countries, if it is assumed or obvious that personal data will be transferred to these countries,

 - correction of his incorrect, incomplete or out-of-date personal data that is the subject of processing,

 - disposal of his personal data, if the purpose of their processing has been fulfilled; if the subject of processing is official documents containing personal data, he can request their return,

 - liquidation of his personal data, which are the subject of processing, if there has been a violation of ZnOOÚ or other valid legislation of the Slovak Republic.

1. Based on a free written request, the buyer has the right to object to the seller:
2. the processing of his personal data, which he assumes are or will be processed for direct marketing purposes without his consent and to request their disposal,
3. the use of personal data specified in § 31 for the purposes of direct marketing in postal communication, or
4. provision of personal data referred to in § 31 for the purposes of direct marketing.

14. Based on a free written request, the buyer has the right to object to the processing of personal data by the seller in cases according to § 31 ZnOOÚ by stating legitimate reasons or presenting evidence of unauthorized interference with its rights and interests protected by law, which are or may be in a specific case such processing of personal data damaged; if this is not prevented by legal reasons and it is proven that the buyer's objection is justified, the seller is obliged to block and dispose of the personal data, the processing of which the buyer objected to, without undue delay, as soon as the circumstances allow.

15. The buyer, on the basis of a written request or in person, if the matter cannot be postponed, has the right to object to the seller at any time and not to submit to the seller's decision, which would have legal effects or a significant impact for him, if such a decision is issued solely on the basis of automated processing of his personal data data. The buyer has the right to ask the seller to review the issued decision by a method different from the automated form of processing, while the seller is obliged to comply with the buyer's request, so that the decisive role in the review of the decision will be played by an authorized person; the seller informs the buyer about the method of examination and the result of the finding within the period according to par. 9.18. of these Terms and Conditions. The buyer does not have this right only if it is established by a special law in which measures to ensure the legitimate interests of the buyer are regulated, or if within the framework of pre-contractual relations or during the existence of contractual relations, the seller issued a decision by which he complied with the buyer's request, or if the seller based on of the contract took other reasonable measures to ensure the legitimate interests of the buyer.

16. If the buyer asserts his right in writing and the content of his request shows that he is asserting his right, the request is considered to have been submitted in accordance with this law; the request submitted by e-mail or fax will be delivered by the buyer in writing no later than three days from the day it was sent.

17. If the buyer suspects that his personal data is being processed without authorization, he can report this to the Office for the Protection of Personal Data. If the buyer does not have full legal capacity, his rights can be exercised by a legal representative.

18. The seller is obliged to handle the buyer's request in writing according to this article. these business and complaint conditions, or comply with the buyer's requirements according to ZnOOÚ and inform him in writing no later than 30 days after receiving the request or request.

19. The seller shall immediately notify the affected person and the Office for the Protection of Personal Data of the limitation of the buyer's rights in accordance with the ZnOOÚ.

20. The seller informs this buyer that in accordance with the ZnOOÚ when processing the buyer's personal data, it is assumed that the buyer's personal data will be provided and made available to the following third parties, respectively. circle of beneficiaries:

     Packeta Slovakia s. r. o., Kopčianska 3338/82A 851 01 Bratislava, IČO: 48136999, VAT number: 2120099014, VAT number: SK2120099014, registered in the Commercial Register of the Municipal Court Bratislava III, section: s.r.o., insert number: 105158/B

      Slovenská pošta a.s., Partizánska cesta 9, Banská Bystrica 975 99, Company ID: 36631124, Tax ID: 2021879959, VAT ID: SK2021879959, registered in the Commercial Register of the District Court of Banská Bystrica, section: s.r.o., insert number: 803/S

     Economic accounting, p. r. o., Pri jazere 1340/40, Slovenský Grob 900 26, IČO: 52522547, VAT number: 2121075704, registered in the Commercial Register of the Municipal Court Bratislava III, section: s.r.o., insert number: 139833/B

10. Withdrawal from the purchase contract

10.1. If it is impossible for the seller to fulfill his obligations arising from the purchase contract, due to the stock being sold out, the unavailability of the goods, or if the manufacturer, importer or supplier of the goods agreed in the purchase contract stopped production or made such serious changes that made it impossible to fulfill the seller's obligations resulting from the purchase contract or for reasons of force majeure or if, even after making all the efforts that can be fairly required of him, he is unable to deliver the goods to the customer within the period determined by these terms and conditions, the seller is obliged to immediately inform the buyer of this fact and at the same time is obliged to offer substitute performance for the buyer or the possibility for the buyer to withdraw from the purchase contract (cancel the order). In the event that the buyer withdraws from the purchase contract for the reasons stated in this point of these complaints and terms and conditions, the seller is obliged to return to the buyer the advance payment already paid for the goods agreed in the purchase contract within 14 days from the notification of withdrawal from the contract by transfer to the account specified by the buyer .

10.2 The buyer is entitled to withdraw from the purchase contract without giving a reason in accordance with sec. § 7 et seq. Act no. 102/2014 Coll. on Consumer Protection in Distance Selling (hereinafter referred to as the "Consumer Protection in Distance Selling Act") within 14 days from the receipt of the goods, or from the date of conclusion of the contract for the provision of services or the contract for the provision of electronic content not delivered on a physical medium, if the seller has timely and properly fulfilled the information obligations according to section § 3 of the Act on Consumer Protection in Distance Selling.

10.3 Within this period, the buyer has the right to unpack and test the goods in a similar way as is usual when buying in a classic "brick and mortar" store, to the extent necessary to determine the nature, properties and functionality of the goods.

10.4 The beginning of the period for withdrawing from the contract is determined on the day on which the buyer or a third party designated by him, with the exception of the carrier, takes over all parts of the ordered goods or if

     a) delivers goods consisting of several parts or pieces, from the date of receipt of the last part or last piece,

     b) the goods ordered by the buyer in one order are delivered separately, from the date of receipt of the last delivered goods,

     c) on the basis of the contract, the goods are delivered repeatedly during the defined period, from the date of acceptance of the first delivered goods.

10.5 The buyer can withdraw from the purchase contract, the subject of which is the purchase of goods, even before the expiry of the withdrawal period.

10.6 Withdrawal from the contract is required in writing, in a way that leaves no doubt that the contract was withdrawn by mistake or in the form of a record on another durable medium, or using the form that forms Annex no. 1 of these business and complaint terms and conditions. The deadline for withdrawal from the contract is considered to have been observed if the notice of withdrawal from the contract was sent to the seller no later than the last day of the deadline according to section § 7 par. 1 of the Act on Consumer Protection in Distance Selling.

10.7 Withdrawal from the purchase contract according to the preceding point of these terms and conditions of business and complaints must contain the information required in the form for withdrawal from the purchase contract, which forms Annex no. 1 of these business and complaint conditions, in particular the identification of the buyer, the number and date of the order, the exact specification of the goods, the way in which the seller should return the payment already received, in particular the account number and/or postal address of the buyer.

10.8 In case of withdrawal from the purchase contract by the buyer, any additional contract related to the purchase contract from which the buyer withdrew is also canceled from the beginning. It is not possible to demand from the buyer any costs or other payments that are related to the cancellation of the supplementary contract, except for the payment of costs and payments specified in section § 9 par. 3, paragraph § 10 par. 3 and 5 of the Act on Consumer Protection in Distance Selling and Service Prices, if the subject of the contract is the provision of a service and the service has been fully provided.

10.9 Within 14 days from the date of withdrawal from the purchase contract, the buyer is obliged to send the goods back to the address of the operator's headquarters or hand them over to the seller or a person authorized by the seller to receive the goods without undue delay. This does not apply if the seller has suggested that he collects the goods personally or through a person authorized by him. The deadline according to the first sentence of this point of these terms and conditions of trade and complaints is considered to have been observed if the goods were handed over for transport no later than the last day of the deadline.

10.10 Cash on delivery shipments will not be accepted by the seller. It is recommended to insure the goods. The seller is obliged without undue delay, no later than 14 days from the date of delivery of the notice of withdrawal from the contract, to return to the buyer all payments received from him on the basis of the purchase contract or in connection with it, including the costs of transport, delivery and postage and other costs and fees . The seller is not obliged to return payments to the buyer according to this point of these terms and conditions of business and complaints before the goods are delivered to him or until the buyer proves that the goods have been sent back to the seller, unless the seller suggests that he collects the goods personally or through a person authorized by him.

10.11 for the return of the goods, he sells the costs from the importation. The goods will be returned directly to hand over or to a person authorized to take over the goods. This does not apply if he agreed to bear the costs himself or if he did not fulfill the obligation according to § 3 par. 1 letter i) of the Act on Consumer Protection in Distance Selling.

10.12. only the reduction in the value of the goods, which arose as a result of such handling of the goods, which is necessary when using the properties and functionality of the goods, is responsible. The consumer is not responsible for a decrease in the value of the goods if he has not fulfilled the information obligation about the consumer's right to withdraw from the contract according to § 3 par. 1 letter h) Act on Consumer Protection in Distance Selling.

10.13 is obliged to pay the price for the goods to the buyer in the same way that he used energy during payment, as long as the consumed goods are not agreed on the method of returning payments without the buyer being charged in this regard.

10.14 In accordance with sec. § 7 par. 6 of the Act on Consumer Protection in Distance Selling, the buyer cannot withdraw from the contract, the subject of which are:

• sale of goods made according to the special requirements of the consumer, goods made to measure or goods intended specifically for one consumer,
• sale of goods enclosed in protective packaging, which are not suitable for return due to health protection or hygiene reasons and whose protective packaging was broken after delivery,
• sale of audio recordings, video recordings, audio-visual recordings, books or computer software sold in protective packaging, if the consumer has unpacked this packaging,
• the provision of electronic content other than on a physical medium, if its provision began with the express consent of the consumer and the consumer declared that he was properly informed that by expressing this consent he loses the right to withdraw from the contract,
• the sale of goods that, after the conclusion of the contract and the acceptance of the goods from the seller to the buyer, were assembled, assembled or used in such a way that it is not possible to return them to their original condition by the seller without expending increased effort and increased costs, e.g. folded or assembled furniture, etc.

10.15. The provisions of Aricle 10 of these business and complaint conditions expressly do not apply to entities that do not meet the definition of consumer specified in section § 2 letter a) of the Act.

11. Final Provisions

11.1. In the case of concluding a purchase contract in written form, any change to it must be in written form

11.2. The contracting parties have agreed that communication between them will be carried out in the form of e-mail messages.

11.3. The relevant provisions of the Civil Code, Act, Act No. 22/2004 Coll. on electronic commerce and on amendments to Act no. 128/2002 Coll. on state control of the internal market in matters of consumer protection and on amendments to certain laws as amended by Act no. 284/2002 Coll. as amended and Act no. 102/2014 Coll. on consumer protection in distance selling.

11.4. These business and complaint conditions become effective against the buyer upon conclusion of the purchase contract.

11.5. Before sending the order, the buyer will be asked to check the box to confirm that he has familiarized himself with these terms and conditions, read them, understood their content and agrees with them in their entirety.

12. Alternative dispute resolution

12.1. The buyer has the right to ask the seller for a remedy if he feels that the seller has violated his rights or has not handled the complaint to his satisfaction. If the seller does not respond to the request within 30 days or responds negatively to it, the consumer can submit a proposal to initiate alternative dispute resolution to the alternative dispute resolution entity (hereinafter referred to as the ARS entity) pursuant to Act 391/2015 Coll. According to §3 of Act 391/2015 Coll. ARS subjects are authorities and authorized legal entities. The proposal can be submitted by the consumer in the manner determined according to §12 of Act 391/2015 Coll. The application can also be submitted online through the alternative dispute resolution platform of the RSO.

Alternative dispute resolution is reserved exclusively for natural person consumers, not business buyers. The resolution of the dispute takes place between the consumer and the seller who have concluded a contract at a distance and whose dispute is worth more than EUR 20. The maximum fee that ARS can request is 5 EUR from the buyer to cover costs.

NOTICE:

These general terms and conditions have been developed for the company ABYX s. r. o., IČO: 43 914 659, Jasovská 33, Bratislava 851 07, registered in the Commercial Register of the Municipal Court Bratislava III, section: s.r.o., insert number: 50024/B, by Krši s.r.o., Hviezdoslavova 275/27, Žiar nad Hronom 965 01 , ID: 50 532 464, which reserves the copyright for this work. Any use of this work or its part (reproduction, copying, scanning or other dissemination of texts, tables and other parts of this work) by mechanical or electronic means without the prior written permission of Krši s.r.o. such use is strictly prohibited.

                                                                            Annex no. 1

              Withdrawal from a purchase contract concluded at a distance

in accordance with § 7 et seq. Act no. 102/2014 Coll. on consumer protection when selling goods or providing services on the basis of a contract concluded at a distance or a contract concluded off-premises on amendments to certain laws

Seller : ABYX s. r. o., IČO: 43 914 659, Jasovská 33, Bratislava 851 07, registered in the Commercial Register of the Municipal Court Bratislava III, section: s.r.o., insert number: 50024/B

VAT number: 2022517376

Business: Žihárec 46, Žihárec 925 83

Phone: +421948601768

Email: info@resincourses.com

If the goods are not part of the shipment, I take note of the fact that the seller is not obliged to return the money within 14 days from the date of delivery of the withdrawal from the contract, until the moment the goods are delivered to him, or I do not prove that the goods have been sent.

I am obliged to send the goods to the seller no later than 14 days from the day of withdrawal.

In ...................................... Date ..........................

                                                                        ...................................

                                                                             Name surname

                                                                               (signature)

                                                        Annex no. 2

Instruction on exercising the buyer's right to withdraw from the purchase contract

1. Right to withdraw from the purchase contract

You have the right to withdraw from this purchase contract without giving a reason within 14 days.

The period for withdrawing from the contract expires 14 days from the day when you or a third party designated by you, with the exception of the carrier, takes over the goods.

When exercising the right to withdraw from the purchase contract, inform us of your decision to withdraw from this purchase contract by a clear statement (for example, by letter sent by post, e-mail) at the address Seller: ABYX s. r. o., ID: 43 914 659, Jasovská 33, Bratislava 851 07, registered in the Commercial Register of the City Court Bratislava III, section: s.r.o., insert number: 50024/B VAT number: 2022517376 Business: Žihárec 46, Žihárec 925 83 Phone: +421948601768 Email: info@resincourses.com

For this purpose, you can use the sample form for withdrawing from the purchase contract, which can be found as attachment no. 1 of the business and complaint conditions. If you are interested, you have the option to fill out and send a sample form for withdrawal from the purchase contract or any other clear declaration of withdrawal from the purchase contract electronically via our website www.resincourses.com. If you use this option, we will immediately confirm the withdrawal from the purchase contract by e-mail or on another durable carrier.

The withdrawal period from the purchase contract is preserved if you send a notice of exercise of the right to withdraw from the purchase contract before the withdrawal period from the purchase contract expires.

2. Consequences of withdrawal from the contract

In case of withdrawal from the purchase contract, we will return all payments you made in connection with the conclusion of the purchase contract, especially the purchase price, including the costs of delivering the goods to you. This does not apply to additional costs if you have chosen a different type of delivery than the cheapest normal delivery method offered by us or to the costs of additional services, if they were the subject of the contract and if they were fully provided. Payments will be returned to you without undue delay and in any case no later than 14 days from the day we receive your notice of withdrawal from this purchase contract. Their payment will be made in the same way that you used for your payment, unless you have expressly agreed to a different payment method, without charging any additional fees.

Payment for the purchased goods will be made to you only after the returned goods have been delivered back to our address or upon presentation of a document evidencing the return of the goods, whichever occurs first.

Send the goods back to us or bring them to the company's premises, Žihárec 46, Žihárec 925 83 without unnecessary delay and in any case no later than 14 days from the date of exercising the right to withdraw from the contract. The period is considered to be preserved if you send the goods back before the 14-day period has expired. You bear the direct costs of returning the goods.

Please note that in the event of withdrawal from the purchase contract, you are responsible for any reduction in the value of the goods as a result of handling them between the time of delivery and the moment of their return in a manner other than that required to determine the nature, properties and functionality of the goods.